|About Us This web site is owned and operated by Kings Barn Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.|
Our Contact details:
Kings Barn Ltd
Kings Barn Farm, Kent Street, Cowfold, West Sussx, RH13 8BB
VAT #:913 1936 35
DISCLAIMER: On our website we have testimonials and product reviews from our customers. These are all genuine and unedited. Any opinions expressed within these customer comments are those of the authors and not those of Kings Barn Ltd.
If any comment published on our website causes concern please contact us and we will review the situation. Kings Barn Ltd will take immediate steps to remove defamatory material when it is noticed or brought to their attention and hence reserve the right to remove any defamatory material without the authors permission.
Customer comments and feedback is provided to allow customers to leave fair comments regarding the products and services of Kings Barn Ltd and must not contain defamatory or inappropriate material. Kings Barn Ltd reserve the right to remove any such material considered by them to be defamatory or inappropriate.
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept card payments. We currenty do not accept orders from outside the UK. However, if you live outside the UK but within the EU and want to purchase from us, then please contact us as we will consider supplying on a case by case basis.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
You will automatically get confirmation that your order has been sent to us. Once we receive your order we will check it to ensure that all items are in stock and that there are no errors in the order. We will then contact you to confirm details of the order and at this stage, in legal terms, form a contract to supply. We have included this term to protect us in case of a computer glitch, or where stock is no longer available, or where items have inadvertently been under-priced. If items are no longer available or the price varies from the original order confirmation we will contact you to confirm whether or not you wish to proceed with the order.
|Shipping And Handling We will endeavour to ship your purchase by the most cost effective means possible.|
International Shipping - European Union Exports
Any orders being shipped outside of the UK are done so at the recipients own risk. This will be a carrier option chosen by the customer and we will therefore not be liable for damaged or lost items and be unable to offer refunds or replacements.
It is advised that the recipient tracks and monitors the progress of exported items and make us aware of any delays or problems so we can assist in contacting the shipping company.
We are only able to offer international shipping of our trees on the agreement of these terms.
|Delivery Schedule We will despatch your order as soon as possible which is normally within 24-48 hours.|
Please be aware that most deliveries require a signature as proof of receipt and delivery companies will only attempt to deliver the package twice before returning it to us. We will charge an additional amount for subsequent delivery attempts.
A landline or mobile telephone number should be provided so that if the driver is unable to locate you, They can call for directions. This often avoids the disappointment and inconvenience of a missed delivery.
If your location is particularly difficult to find please advise us so that we can pass information on to the delivery company. It would be useful to identify anything that helps the driver find your location.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. You will be advised by email of the expected delivery date(s). If your order has not been delivered as advised then you must also inform us within two working days of the last expected delivery date so that an effectice claim can be made. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If any items are subsequently found not to be in stock we will advise you before completing the order allowing you the choice to take delivery of the remaining items or cancelling the order.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added.|
|Credit Card Security When orders are placed at our website, you will be invited to pay using PayPal or Nochex. You will be automatically transferred to their secure payment server where a secure payment can be made. Once payment has been made you will be automatically transfered back to our website.|
At no stage are credit or debit card details passed to Kings Barn Trees.
Please note, payments will appear on your card or bank statements as 'Nochex', not Kings Barn Trees, as we use Nochex to handle our debit / credit card payments for us.
|Guarantee All our goods come with a no quibble guarantee. If you are dissatisfied with your purchase please contact us straight away to give us the best opportunity to resolve any issues. If the trees arrive in an unacceptably poor condition do not hesitate and contact us immediately as trees are perisable items, expecially in hot weather. |
Because of this we can only provide a guarantee for seven days after delivery. The manufacturers guarantee will apply to non perishable items.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
What Are Cookies
For more general information on cookies see the Wikipedia article on HTTP Cookies...
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
>From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.
For more information on Google AdSense see the official Google AdSense privacy FAQ.
We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.
Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Google+, Pinterest, YouTube, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days.
You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.